Support ServiceS

From Help desk to Senior Engineering services; Onsite and/or 100% remote support; Cloud Migrations and Data-center Hosting; Disaster Recovery solutions and on-premise network infrastructure maintenance. Blue Rock Networks offers a wide array of Technology Solutions that can be tailored to the needs of your organization. As an experienced Managed Service Provider, we pride ourselves on helping our clients find the right balance between support coverage needs and budget. Flexibility is built into our model.

Help Desk Support

Your organization's Help Desk needs will be in good hands with our group of Support Specialists. Enterprise class ticket tracking tools wrapped in BRN's own set of management tools, allow us to provide excellent service at the workstation level, combined with response times and service levels for all of your end-user support needs. 

Server Support and Maintenance

From new Technology Implementations to the maintenance and monitoring of your critical infrastructure on your existing systems, our L2 Engineers will help you manage and develop your environment in a way that lets you focus on your business.  Every BRN Engineer comes to the table with many years of hands-on experience, so your organization's vital data will always be in good hands.

Network SupporT

From configuration of Firewalls, Switches, and Routers, to data center development and management, our Network Engineers can help implement the network security solutions that will help keep your organization's infrastructure protected. 

Comprehensive IT SupporT

Blue Rock Networks, LLC  offers two primary Support Packages, BRN-TotalCare and BRN-Essentials.  Each is designed to help put your organization’s support needs into the hands of support professionals, so you can focus on your business. Our goal is to provide each of our customers with outstanding comprehensive IT Service at a fixed monthly cost. All of our packages include access to the BRN Ticketing System, Telephone Support, and access to our technical support staff!

If you have any questions, please never hesitate to contact us! We would love to hear from you.

BRN-Essentials:

For organizations that are not quite ready to move into a more comprehensive MSA agreement. BRN-Essentials can help to keep your staff’s support tickets tracked and on the proactive side. With access to our support ticketing system and our support hotline, end-users can contact our engineers directly so they can get the help they need. BRN-Essentials provide a time bank with a minimum of 8 hours which renews every month. Rather than living with an inefficient and frustrating break-fix support relationship, we believe that using a renewal system like this encourages organizations to utilize support services. It also allows our engineers to remain proactive within the environment, so we can help avoid disruptions or outages. With the optional System Monitoring agent and Antivirus add-on, BRN Engineers will have the chance to catch potential issues before they become disruptive, by maintaining a live-view of the system’s resources. BRN-Essentials subscribers enjoy a 5% rate reduction on all BRN Engineering onsite visits and project work.

BRN-Standard:

For organizations who wish to remove their staff’s support from the hands of internal resources completely, we believe the BRN-Standard Support Package is the right solution. With unlimited telephone support, guaranteed 1-hour response times during office hours, direct-connect remote support, system health monitoring, included on-boarding/off-boarding, VIP 24/7 Support, and up to 4 hours Emergency Dispatch Service. BRN-Standard can cover all of your staff’s support needs under one umbrella, at a fixed monthly rate so that you can focus on your business! With BRN-Standard, our system monitoring agent is installed on each system, so that BRN Engineers can maintain a real-time view of every online system and react before problems arise. BRN engineers can monitor the system’s health including disk space, CPU load, and memory allocation, patch levels, and active processes, and receive alerts if the configured thresholds are triggered. These notifications allow our engineers to remain in front of looming technical issues. Our goal is to recognize and resolve potential issues before your end-users experience any threat to productivity. When support is needed our engineers can open an attended remote session to the end-user, so that technical issues can be addressed quickly and efficiently, without frustrating wait times. With the included Anti-Virus solution, systems remain protected against viruses, malware, and a host of other potential threats. All BRN-Standard subscribers enjoy a 10% reduction in all BRN Engineering onsite visits and project work.

BRN-Premium:

For the organization that requires unlimited 24/7 access to support services, including a dedicated personal support number and of course all of the benefits of our BRN-Standard Package, BRN-Premium is the choice. Combined with 6 hours of Emergency onsite dispatch and up to 5 onboard/offboard procedures for end-users per week, BRN-Premium packs a serious punch for companies who need the ultimate in Help Desk support services. All BRN-Premium subscribers enjoy a 10% reduction in all BRN Engineering onsite visits and project work.

Production and Disaster Recovery Data center Hosting

Move your organization's infrastructure away from your unreliable and expensive onsite server room and into our fully serviced Data Center. BRN provides fully hosted Data Center solutions, where we manage the network infrastructure, power, Internet redundancy, monitoring, security devices (firewalls, switches, routers), and VPN connectivity, allowing your organization to stay focused and out of the Server Room maintenance business. Your own server hardware, served reliably from the world's only Tier IV Gold Data Center, and serviced by BRN's own team of experienced network engineers. Its a concept we call "Hybrid Cloud". Please do not hesitate to send any questions you might have to: info@bluerocknetworks.com. 

Blue rock-datacenter1

SWITCH SUPERNAP - Las Vegas, NV

Fully operational and currently serving clients with Full Production and Disaster Recovery operations. Built on foundational elements within the SWITCH Supernap facility, BRN-DATACENTER1 has been designed from the ground up to maximize redundancy and fail-over capability. HSRP Internet backed by multiple providers (currently 4 ISP networks), redundant firewalls (Cisco ASA Security Appliances), redundant switching (L3 Adtran), redundant power sources (dual-20 amp and 30-amp circuits), and SWITCH's underlying power support infrastructure all combine to maximize fail-over capability and ultimately client up-time. BRN Engineers stand for all of the monitoring, maintenance, development, and over-watch, so our clients never have to.

Blue rock-Datacenter2

SWITCH SUPERNAP - Reno, NV

We are excited to announce the opening of our new cage space located at the recently completed SWITCH Supernap facility in Reno, Nevada! BRN's DATACENTER2 will carry the exact same benefits enjoyed at the LV facility, but will be hosted in the largest Data Center on the face of the planet.

Disaster Recovery Solutions

Have your Disaster Recovery Site hosted with confidence. Blue Rock provides full service DR Solutions, hosted on your own hardware, at our Data Center in Las Vegas, NV. Located at the SWITCH Supernap facility, Blue Rock can assist in designing, implementing, maintaining, and testing your DR Solution, so that your organization is ready in the event of a disaster. Our DR solutions combine two simple elements, Site and Service. If you have any questions, please do not hesitate to email us at: Please do not hesitate to send any questions you might have to: info@bluerocknetworks.com. 

The Site:

Hosted in the non-seismically active Nevada desert, the SWITCH Supernap facility is home to Blue Rock's Disaster Recovery Co-location. With all of the benefits of a full BRN Hybrid Cloud solution, DR clients can feel confident that their systems will reside within an environment fully capable of bringing their organization back online in the event of a disaster.

the service:

What good is a solid Disaster Recovery plan without the Engineers to engage it? In the event of a disaster, BRN Engineers are ready to work with client compliance officers to first declare the disaster, then begin the process of bringing the affected systems back online. BRN Engineers are well versed in the steps necessary to facilitate a successful recovery, and will be your first point of contact on the technology-side if your organization is significantly disrupted.

Industries Currently Served

Blue Rock Networks currently serves a wide array of customers from very different industries. Initially, Blue Rock managed to carve out a niche and established a reputation within the Venture Capital and Private Equity Management space by delivering exceptional service across a wide array of technologies. Today, Blue Rock has proudly expanded its portfolio to include organizations in retail, design, and education. We believe that our continued experience working with financial organizations has positioned us well to work with firms who take security and stability seriously, and who expect some of the highest levels of customer service available in the industry today.

Testimonials

Implementations Manager - Private Equity Management Organization

Blue Rock Networks client since 2009

"The Blue Rock Team has been great for our organization for many years. Blue Rock supports our team 24/7 across nine offices nationally. They also provide the deep technical knowledge we need to host specialized client databases and portals in a state of the art Data Center. As we scale, we have confidence Blue Rock will be by our side and let the organization focus on clients first".

COO - Leading Liquidity Solutions Provider

Blue Rock Networks client since 2009

"Over the course of my career I've had both in-house and outsourced IT support spanning 16 years. Christian's team at Blue Rock Networks has proven to be far and above the most insightful, responsive, and knowledgeable group I've had the pleasure to work with. Too many organizations are great at one of either desktop support, server support, or DR at the expense of the others. Christian has put together a staff of individuals who are complementary to each other and provide top-notch support in all aspects of our IT environment".

IT Product Management - Private Equity Management Organization

Blue Rock Networks client since 2009

"Christian and his team have worked with myself and my colleagues to develop an efficient and effective process for a product and service delivery. They have assisted in developing our IT infrastructure to support a country-wide network of offices that supports many internal and third party applications and delivers them seamlessly to our staff"

Please Don't hesitate to reach out to us if you have any questions. We are always happy to make new connections!  Fill out the form below or email us directly at info@bluerocknetworks.com.

BLUE ROCK NETWORKS, LLC

1160 Battery Street East, St. 100, San Francisco, CA.

And now in the East Bay!

3478 Buskirk Avenue, Suite 1000, Pleasant Hill, CA 94523-4344

info@bluerocknetworks.com | Main Number: 415-273-4220 

About blue rock networks

Founded in 2009, Blue Rock Networks began as a relatively traditional Managed Service Provider, with a focus on providing exceptional onsite support services to organizations based in the SF Bay Area, primarily within the SMB space. Over time, Blue Rock has evolved into an organization fully capable of providing multi-tiered support services to businesses around the country, and has moved solidly into hosted network and disaster recovery solutions served from one of the world's most prestigious Data Center organizations. 

At the core of the business is a Service Concept we refer to as TCP, which stands for Trust, Competence, and Pro-Activity. In the networking world, TCP is defined as "a communication protocol which allows two hosts to establish a connection and exchange streams of data. TCP also guarantees the delivery of those packets". Blue Rock has taken this simple networking concept, and developed it into a business service model.. Partnerships based on Trust, inspired by Competence, and fueled by Pro-Activity. This is a concept we take very seriously, and one which we believe is one of the primary elements which differentiates Blue Rock from the competition.